The following privacy statement applies to all activities conducted by Whitburn IT, be it through any of its offices or over any of its websites.
We generally collect personal information:
We may also collect personal information from third parties including credit reporting agencies, law enforcement agencies and other government entities.
We may disclose your personal information to our employees and related bodies corporate.
We may also disclose your personal information to:
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
You may request access to personal information we hold about you by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making a request for access).
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
If you have any questions about privacy related issues or wish to complain about a potential breach of the Australian Privacy Principles or the handling of your personal information by us, please contact our Privacy Officer. We may ask you to lodge your complaint in writing. Any complaint will be investigated by the Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.
We may disclose your personal information to the following overseas recipients:
We will take steps to contractually ensure that overseas recipients of your personal information provide a level of protection for your personal information which is equivalent to the APPs.
As an information technology company, Whitburn IT employs state of the art security systems and procedures to ensure the integrity and security of personal information held by the company. Whitburn IT also employs physical and administrative safeguards. We hold personal information in either paper-based records, in secure access controlled premises or in electronic form in databases and email files which require logins and passwords. Whitburn IT personnel are also contractually bound by confidentiality obligations.
Despite the high level of information security employed within Whitburn IT and its commitment to your privacy, the company is unable to provide an absolute assurance that personal information will remain secure at all times. Whitburn IT therefore does not accept any responsibility for incidences of unauthorised access to personal information, which is provided at your own risk. Likewise Whitburn IT does not guarantee the security or privacy compliance of any websites that are accessible through links provided on any of its websites.
Whitburn IT will delete from its systems any of your personal information held by the company on your request except where Whitburn IT is required by law to retain the information.
We might, from time to time, let you know – including via mail, SMS, email, telephone or online – about news, special offers, products and services that you might be interested in. We will use your personal information to engage in marketing unless you tell us otherwise. You can contact us to update your marketing preferences at any time.
Whitburn IT's personnel will respect a request for anonymity however some of Whitburn IT's business processes cannot be completed effectively with either party remaining anonymous.
Whitburn IT does not require that you supply any sensitive information to the company unless it is essential for the purpose of the conduct of business. This type of information will not be collected without your consent.